Frequently Asked Questions (FAQs)
FAQs for Product: Small Flower Willow Tea 50g (Organic)
1. Are your herbs organic? (Posted: 15th Jan, 2013)
2. Do you have a refund policy? (Posted: 16th July, 2013)
3. Can I visit your shop? What is your phone number? (Posted: 23rd Sept, 2015)
4. How long does delivery take? (Posted: 23rd Sept, 2015)
5. Can I change or cancel my order after it has been placed? (Posted: 23rd Sept, 2015)
6. I recently placed an order and have paid but I haven't received any confirmation or shipping emails from you - what is the status of my order? (Posted: 24th Sept, 2015)
7. What is your Privacy Policy and how is my information kept safe? (Posted: 24th Sept, 2015)
8. How much is postage? (Posted: 11th May, 2017)


Question & Answers for Product: Small Flower Willow Tea 50g (Organic)
Q. Are your herbs organic? (Posted: 15th Jan, 2013)
A. We have a selection of organic products on offer and are always looking to expand this range. The products that are organic are clearly marked "organic".
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Q. Do you have a refund policy? (Posted: 16th July, 2013)
A. Yes, our Refund Policy and Terms of Service can be found on our Disclaimer page. You can access our Disclaimer page by clicking the link on the bottom of our home page, or by following this link: http://www.xtremeherbs.com.au/terms.php
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Q. Can I visit your shop? What is your phone number? (Posted: 23rd Sept, 2015)
A. We are exclusively an online store, and ship all orders from our distribution centre in Brisbane. To provide you with the best service possible, we request that all enquiries are sent to us via email at enquiries@xtremeherbs.com.au.
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Q. How long does delivery take? (Posted: 23rd Sept, 2015)
A. As soon as your payment clears into our account, we will ship your order and you will be sent a shipping confirmation email. Orders are shipped at 2pm each day. We ship all orders using Australia Postís Express Post service which offers next business day delivery to most major cities across Australia. Parcel tracking numbers are included in your shipping confirmation email.
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Q. Can I change or cancel my order after it has been placed? (Posted: 23rd Sept, 2015)
A. You can change or cancel your order at any time before they are shipped by emailing us at enquiries@xtremeherbs.com.au with your order number and details of the change or cancellation. However, please note that once your herbs are shipped, we can not change or cancel your order. Please refer to our Refund Policy for information on returning damaged or defective goods.
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Q. I recently placed an order and have paid but I haven't received any confirmation or shipping emails from you - what is the status of my order? (Posted: 24th Sept, 2015)
A. After you place an order, you are sent an automated Order Summary email with your order number. Also, once payment is received and your herbs are shipped, another automated Shipping Confirmation email with your Australia Post tracking details is sent. Please check that these emails haven't slipped into your Junk Mail box by mistake (you may need to add sales@xtremeherbs.com.au and enquiries@xtremeherbs.com.au to your list of Safe Senders), otherwise please send us an email at enquiries@xtremeherbs.com.au or contact us on Facebook and we will investigate further.
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Q. What is your Privacy Policy and how is my information kept safe? (Posted: 24th Sept, 2015)
A. Personal information is only requested for the express purpose of shipping your order, contacting you regarding your order and processing your payment. Your personal information is never shared with third parties.
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Q. How much is postage? (Posted: 11th May, 2017)
A. Shipping is a flat $10 for orders under $100 and FREE for orders over $100 - no matter where you live in Australia.

We ship all orders using Australia Post's Express Post service which includes tracking. If you would like extra peace of mind, you can add $2.95 to your shipping costs and request "Signature on Delivery". Please select this option when you are at the check-out.
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