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| Frequently Asked Questions (FAQs) |
| Question & Answers (General) |
| Q. When my order is sent, does the packaging mention Xtreme Herbs? |
(Posted: 14th July, 2009) |
A. Although all of our products are 100% legal, we do understand that some customers would prefer their herbs to arrive without Xtreme Herbs on the package.
In the return address section we put the following details:
XH Australia
PO Box 1745
Capalaba BC Qld 4157
If you do not wish to have this on the package, simply make a note in the shipping details section and we will replace this with our personal details or as instructed. |
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| Q. How much is postage? |
(Posted: 14th July, 2009) |
A. For orders over $100 postage is free!
For orders under $100, postage is $8.00. We encourage people who have orders just under $100 to add a small product such as Stevia Powder to your order so you take advantage of free postage. |
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| Q. Do you have a physical store that I can visit? |
(Posted: 14th July, 2009) |
| A. No - we have decided to operate from a private address and we don't want to increase our prices to cover dead costs like rent. We believe that the best way to serve our customers is through great prices, fast delivery via express post and quick customer service. That's why we have a great, secure online ordering system. But don't forget that you can also place an order over the phone on 1300 767 493. |
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| Q. Are these products illegal? Will they show up on a standard drug test? |
(Posted: 14th July, 2009) |
A. No, none of our products will show up on any standard drug tests because all of the products that we stock at Xtreme Herbs are 100% legal within Australia.
That said you should not consume any of our products before operating machinery or generally before work. |
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| Q. How long does delivery take? |
(Posted: 14th July, 2009) |
A. We use Australia Post Express Post to deliver all orders. We ship all orders received and paid before 2pm (Qld time) on the same day.
If you live within the Australia Post Express Post Network, you will receive your order the next business day! That's quick!
If you live outside the Australia Post Express Post Network, it will take 2 to 3 days. |
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| Q. Where do you source your herbal products from? How can I be assured that they are genuine and quality assured? |
(Posted: 14th July, 2009) |
A. Xtreme Herbs was founded in 2004 and is wholly Australian owned and operated. In this time, we have built a reputation founded on quality and service.
Our herbs are sourced from around the world and brought direct to you via Express Post delivery service. We have local suppliers in Sydney, Darwin and Northern NSW as well as international suppliers in places such as the UK, Europe and New Zealand.
If you'd like any more information on our herbs, please email us at info@xtremeherbs.com.au or call us on 1300 767 493. |
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| Q. How secure is it to use my credit card? |
(Posted: 14th July, 2009) |
A. XtremeHerbs.com.au has been enabled for secure credit card payments processing using DirectOne Payment Solution's highest standards of security.
DirectOne has been providing secure online payments for many years to hundreds of websites across Australia.
All payment pages served by DirectOne are secured by 128-bit SSL certificate supplied by GeoTrust.
Your credit card details are passed directly to the bank without ever being stored on either Xtreme Herbs system or the DirectOne system. DirectOne at no time handles your money because the transaction is between you and Xtreme Herbs bank.
DirectOne securely facilitates the transaction, protecting both you and Xtreme Herbs.
Xtreme Herbs never stores your credit card number. This means that should someone gain access to ours or DirectOne's system, your credit card numbers can not be stolen.
For more information regarding DirectOne please visit their website - www.directone.com.au |
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| Q. Do you reward loyal customers of Xtreme Herbs? |
(Posted: 14th July, 2009) |
A. Yes we do. We currently provide vouchers to customers in addition to our monthly newsletter, The Xtreme Herbie, which includes some awesome savings.
We want your experience with Xtreme Herbs to be a positive one and that's why we have over 5,000 customers, a number of whom have been with us for years.
When you place 5 orders with Xtreme Herbs, you become an Xtreme Herbie. This gives you 5% off all future orders in addition to any promotions we are having. Yay! |
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| Q. Do you post internationally? |
(Posted: 14th July, 2009) |
A. Yes, we currently ship outside of Australia via our internationally dedicated website - www.xtremeherbs.com
If you do live outside Australia you don't have to miss out, head to www.xtremeherbs.com now! |
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| Q. Are there restrictions on taking these products? |
(Posted: 14th July, 2009) |
A. Yes. We ask that people be sensible about taking our products. Do not use these products if you are pregnant or have any medical conditions. Always follow the directions given on the product labels, and consult your health care professional if you have any other concerns.
This is an adult site selling adult formulated products so we do not sell products to under 18's and don't promote the use of these products to under 18's. |
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| Q. If I pay with my credit card, what will show up on my statement? |
(Posted: 14th July, 2009) |
A. Your credit card statement will show:
Xtreme Herbs Thorneside |
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| Q. What methods of payment do you offer? |
(Posted: 11th March, 2010) |
A. We offer a variety of payment methods including:
Credit Card: Visa, Mastercard, American Express and Diners. As soon as the payment is confirmed we are able to ship your order!
Direct Deposit: Choose this payment when you complete your order and our bank details will appear. As soon as we receive the deposit into our account we will ship your order.
Money Order: We accept Australia Post Money Orders. Simply make payment to 'High on a Hill Pty Ltd' and post to our address which will appear once you complete your order. As soon as we receive the Money Order we will ship your order.
Chq and Cash: We do accept Cheque and Cash payments. Cheques must clear before we ship your order. |
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