Shopping Cart Empty
To purchase an item, click the 'Add to Cart' button near your product of choice. |
|
|
| Frequently Asked Questions (FAQs) |
| Question & Answers (General) |
| Q. Are there restrictions on taking these products? |
(Posted: 14th July, 2009) |
A. Yes. We ask that people be sensible about taking our products. Do not use these products if you are pregnant or have any medical conditions. Always follow the directions given on the product labels, and consult your health care professional if you have any other concerns.
This is an adult site selling adult formulated products so we do not sell products to under 18's and don't promote the use of these products to under 18's. |
| Back to Top |
| Q. How much is postage? |
(Posted: 3rd Oct, 2011) |
| A. Shipping is a flat $8 for orders under $100 and FREE for orders over $100 - no matter where you live in Australia. |
| Back to Top |
| Q. Are your products legal in Western Australia? |
(Posted: 3rd Oct, 2011) |
| A. All of our herbs are 100% legal across Australia, including WA. We only supply the highest quality, natural and legal blends available. |
| Back to Top |
| Q. Do you post internationally? |
(Posted: 3rd Oct, 2011) |
| A. Yes, we also ship to Canada and the United States. Please place your order on our international website (www.xtremeherbs.com). |
| Back to Top |
| Q. Do you have a physical store that I can visit? |
(Posted: 3rd Oct, 2011) |
| A. No - although our distribution centre is located in Brisbane, it is not open to the public. To keep costs low and offer you the most efficient and secure service, we ship all of our herbs with Australia Post’s Registered Express Post service which offers next day delivery to most major cities across Australia, and delivery within 3 days to all other locations within Australia. Orders placed before 2pm weekdays (Queensland time) will be shipped the same day provided payment is received! |
| Back to Top |
| Q. How can I be assured that your products are genuine and quality assured? |
(Posted: 3rd Oct, 2011) |
| A. Xtreme Herbs was founded in 2004 and is wholly Australian owned and operated. In this time, we have built a reputation founded on quality and service. Our herbs are sourced from around the world and brought direct to you via Express Post delivery service. We have local suppliers in Sydney, Darwin and Northern NSW as well as international suppliers in countries such as the UK, Europe and New Zealand. If you'd like any more information on our herbs, please email us at info@xtremeherbs.com.au. |
| Back to Top |
| Q. When my order is sent, does the packaging mention Xtreme Herbs? |
(Posted: 3rd Oct, 2011) |
A. Although all of our products are 100% legal, we do understand that some customers would prefer their herbs to arrive without Xtreme Herbs on the package.
In the return address section we put the following details:
XH Australia
PO Box 1745
Capalaba BC Qld 4157
If you do not wish to have this on the package, simply make a note in the shipping details section and we will replace this with our personal details or as instructed. |
| Back to Top |
| Q. How long does delivery take? |
(Posted: 3rd Oct, 2011) |
A. We ship with Australia Post’s Registered Express Post service which offers next day deliver to most major cities across Australia, and delivery within 3 days to all other locations within Australia. Orders placed before 2pm weekdays (Queensland time) will be shipped the same day! Orders placed on the weekend will be shipped on Monday afternoon. Please note we have to receive your payment before we can ship, and if you pay by direct deposit, money order or cheque, it can take a few days for the payment to arrive. As soon as your herbs are shipped, you will receive a shipping confirmation email and details of your personalized Australia Post tracking code.
For customers outside Australia, please visit our international website (www.xtremeherbs.com). International orders are posted using Australia Post International Air Mail which takes 3-10 days to arrive, however on occasion customs within the destination country may choose to inspect individual shipments which can delay your order. |
| Back to Top |
| Q. If I pay with my credit card, what will show up on my statement? |
(Posted: 3rd Oct, 2011) |
| A. Your credit card statement will show: Xtreme Herbs Thorneside |
| Back to Top |
| Q. What is your phone number? How can I contact you? |
(Posted: 3rd Oct, 2011) |
A. We do not process phone orders, instead we request that all orders are placed online using our verified payment system provided by The Commonwealth Bank of Australia and verified by Secure Pay.
To provide you with the best service possible, we request that all enquiries are sent to us via email to info@xtremeherbs.com.au as it allows us to forward your enquiries to the best person on the Xtreme Herbs team to answer them. It also allows us to keep costs low and serve you better! |
| Back to Top |
| Q. Do you reward loyal customers of Xtreme Herbs? |
(Posted: 3rd Oct, 2011) |
A. Yes - we currently provide vouchers to customers in addition to our monthly newsletter, The Xtreme Herbie, which includes some awesome savings.
We want your experience with Xtreme Herbs to be a positive one and that's why we have over 14,000 customers, a number of whom have been with us for years.
When you place 5 orders with Xtreme Herbs, you become an Xtreme Herbie. This gives you 5% off all future orders in addition to any promotions we are having. Yay! |
| Back to Top |
| Q. What methods of payment do you offer? |
(Posted: 3rd Oct, 2011) |
A. We accept most forms of credit card (including Visa, Mastercard and Amex), direct deposit, money order and cheque, however we do not accept cash or paypal. As soon as your payment is confirmed we will ship your order and you will receive a shipping confirmation email with details of your personalized Australia Post tracking code.
Credit card: Choose this payment method to pay by Visa, Mastercard and Amex. We have a secure payment system provided by The Commonwealth Bank of Australia and verified by Secure Pay. As soon as the payment is confirmed we will ship your order.
Direct deposit: Choose this payment method when you complete your order and our bank details will be shown on the screen.
Direct deposits can take several days to clear into our account, depending on your bank.
Money Order: Choose this payment method when you complete your order and our postal address will be shown on the screen. We accept Australia Post Money Orders made out to "High on a Hill Pty Ltd". As soon as we receive the Money Order we will ship your order.
Cheque: Choose this payment method when you complete your order. We accept cheques made out to "High on a Hill Pty Ltd". Cheques must clear before we ship your order. |
| Back to Top |
|
|
|
|
|
